Contact: support@serggiu.dev. Include your macOS version and Local Dictate version. Please do not send your full license key.
Find your license key
- Check the email address you used at Polar checkout. The receipt includes the license key.
- Open the Polar customer portal and view your purchase.
- In Local Dictate, paste the key into the activation screen.
Open the Polar customer portal
The portal link will be activated when checkout opens.
Deactivate a Mac
Licenses allow five active Macs. If you replaced or sold a Mac, open the Polar customer portal and deactivate the old activation, then activate the new Mac.
You can also use Deactivate this Mac in Local Dictate before wiping a machine.
The app will not start, or audio is silent
- Open System Settings → Privacy & Security → Screen & System Audio Recording → System Audio Recording Only and allow Local Dictate.
- Play some audio in another app, then press Listen again.
- If the permission was previously denied, remove the old entry and let macOS ask again.
Models and storage
The speech model is about 1.5 GB; optional translation models add about 1.5 GB. They live under ~/.local-dictate/models. Model downloads require a network connection; transcription does not.
Updates
Use the Update button in the footer or Check for Updates… in the app menu. Sparkle downloads, installs and relaunches the app. The latest public version is also listed on the download page.
Refunds and purchases
Payments and refunds are handled through Polar, our merchant of record. See the terms for the current policy, or contact support with your order email.
Privacy
Audio and transcripts are processed locally. License validation sends your key, an installation ID and basic app/OS information to Polar. Read the privacy policy for details.
Support is provided by one person, so replies may take a little time. Thanks for your patience.